QuackTrips Policy

Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of the QuackTrips website, booking platform, transportation services, trip experiences, communications, and related services offered by Oregon Experience Group LLC d/b/a QuackTrips (“QuackTrips,” “Company,” “we,” “us,” or “our”).

By using our website, making a booking, purchasing a trip, boarding a vehicle, or participating in a QuackTrips trip, you agree to these Terms, our Privacy Policy, any Waiver & Release presented during checkout, and any trip-specific rules shown before purchase.

If you do not agree to these Terms, do not use our website, purchase a booking, board a vehicle, or participate in a trip.

1. About QuackTrips

QuackTrips provides game day transportation and related trip experiences for customers traveling to and from sporting events and other destinations.

Transportation may be provided directly by QuackTrips or through licensed third-party motor coach, charter, transportation, or event vendors.

Unless expressly stated otherwise in writing, QuackTrips is an independent transportation and travel experience company and is not owned, operated, sponsored, endorsed, or controlled by any university, athletic department, conference, venue, team, transit agency, hotel, or government entity.

All university names, team names, stadium names, venue names, event names, and related references are used for identification and descriptive purposes only.

2. Eligibility to Book and Ride

You must be at least 18 years old to make a booking. By making a booking, you represent that you are authorized to accept these Terms on behalf of yourself and all passengers in your party.

All passengers must be at least 21 years old unless accompanied by a responsible adult who is at least 21 years old. Passengers under 21 must remain under the supervision of their accompanying adult during the trip.

This age policy is intended to support passenger safety, responsible supervision, and compliance with alcohol-related laws and trip rules. No passenger under 21 may possess, open, handle, or consume alcohol at any time during a QuackTrips trip, including before boarding, onboard the vehicle, at pickup stops, during stops, at the stadium or event area, or during the return trip.

The booking customer and any accompanying adult are responsible for the conduct of minors and under-21 passengers in their party. If a passenger under 21 violates these Terms, attempts to possess or consume alcohol, appears intoxicated, or is not properly supervised, QuackTrips may deny boarding, deny re-boarding, remove the passenger or party from the trip, or refuse further transportation without refund, credit, alternative transportation, or other compensation.

QuackTrips reserves the right to refuse service, remove a passenger, deny boarding, or deny re-boarding when necessary for safety, legal compliance, disruptive conduct, intoxication, harassment, failure to follow instructions, or violation of these Terms.

3. Bookings and Payment

All bookings are subject to availability and are not confirmed until payment is successfully processed and you receive a booking confirmation.

Prices, routes, pickup stops, departure times, included amenities, add-ons, and availability may vary by trip. We may correct pricing, availability, or listing errors before confirming a booking. If a material error is discovered after purchase, we may cancel the affected booking and provide a refund of the amount paid for that booking.

You are responsible for reviewing all booking details before purchase, including the game, date, pickup stop, departure time, passenger count, seat selections, add-ons, accessibility details, and contact information.

By completing checkout, you authorize QuackTrips or its payment processor to charge the payment method provided for the total amount shown at checkout.

4. Seat Selection and Seating

Seat selection may be offered for certain trips. Seat maps are provided for convenience and may not perfectly reflect the final vehicle layout.

QuackTrips may reassign seats when necessary for safety, accessibility, ADA accommodations, vehicle substitution, operational needs, group seating, staff seating, or compliance with applicable law.

Certain seats may be reserved or blocked for operational, accessibility, ADA, staff, or vehicle-balance purposes. Accessible securement areas may be limited and are reserved for passengers who require a wheelchair or mobility device to be secured to the coach floor.

If seat reassignment is necessary, we will make reasonable efforts to keep parties together, but specific seats are not guaranteed unless expressly stated.

5. Pickup Stops, Departure Timing, and Late Passengers

You are responsible for arriving at your selected pickup stop on time. Departure times are listed in your booking flow, confirmation, email, text message, mobile pass, or other trip communications.

Unless stated otherwise, passengers should arrive at least 10 minutes before the listed departure time. The bus departs promptly at the listed time and is not required to wait for late passengers.

Missed departures, late arrivals, failure to locate the pickup point, arriving at the wrong stop, failure to board, or failure to follow pickup instructions are not eligible for refund, credit, alternative transportation, rideshare reimbursement, hotel reimbursement, or other compensation.

Pickup and return times are estimates and may be affected by traffic, weather, road closures, law enforcement activity, event operations, vehicle issues, passenger loading, or other circumstances beyond our control.

6. Park-and-Ride Lots, Hotel Pickup Stops, and Third-Party Pickup Locations

Some QuackTrips pickup and drop-off locations may be located at park-and-ride lots, transit facilities, hotels, shopping centers, public parking areas, private parking areas, or other third-party locations.

QuackTrips does not own, operate, control, secure, patrol, manage, or supervise third-party pickup locations unless expressly stated in writing. Use of any pickup location is subject to posted signs, parking limits, towing rules, property rules, transit agency rules, hotel rules, and applicable law.

Passengers are solely responsible for choosing whether to park, wait, walk, gather, load, unload, or leave personal property at any pickup or drop-off location. Parking is not guaranteed. QuackTrips does not guarantee the safety, security, lighting, availability, condition, accessibility, or suitability of any pickup location.

To the fullest extent permitted by law, QuackTrips, the property owner, transit agency, hotel, parking operator, and any pickup-location partner are not responsible for theft, vandalism, towing, parking citations, vehicle damage, personal injury, lost property, weather exposure, criminal acts, accidents, slips, falls, or other incidents occurring before boarding, after deboarding, while waiting for the bus, while walking to or from the bus, or while using any parking area or pickup location.

Passengers should not leave valuables in vehicles and should comply with all posted parking and property rules. Vehicles parked in violation of posted rules, time limits, permit requirements, or property restrictions may be ticketed, towed, or removed at the owner’s expense.

QuackTrips’ responsibility for transportation begins only after a passenger has boarded the QuackTrips-designated vehicle and ends when the passenger exits the vehicle at the applicable drop-off location, except to the extent otherwise required by law.

7. Stadium Drop-Off and Post-Game Departure

Unless stated otherwise, QuackTrips will depart the stadium or designated post-game pickup area approximately 30 minutes after the final whistle, final play, event end, or other official conclusion of the event as determined by QuackTrips.

Passengers are responsible for returning to the bus or designated pickup area on time. The bus may depart without passengers who are late, missing, unreachable, intoxicated, detained, removed from the venue, or otherwise unavailable to board.

Missed post-game departures are not eligible for refund, credit, alternative transportation, rideshare reimbursement, hotel reimbursement, or other compensation.

If a passenger is denied re-boarding due to intoxication, impairment, unsafe condition, misconduct, failure to follow instructions, or violation of these Terms, QuackTrips will have no obligation to provide return transportation, arrange alternative transportation, reimburse alternative transportation, or provide a refund or credit.

8. Event Times, Kickoff Changes, and Schedule Changes

Game times, kickoff times, event times, routes, and departure schedules may change. If an event time changes after booking, QuackTrips may adjust pickup and return times accordingly.

We will make reasonable efforts to notify customers of material schedule changes using the contact information provided during checkout. You are responsible for monitoring your email, phone, text messages, mobile pass, and any trip updates.

QuackTrips is not responsible for missed messages caused by incorrect contact information, carrier filtering, spam folders, device settings, unsubscribes, blocked numbers, or failure to check messages.

9. Refunds, Credits, and Customer Cancellations

You may cancel your booking within 24 hours of purchase for a full refund by calling 541-360-8705.

To qualify for the 24-hour refund window, your cancellation request must be made by phone within 24 hours of the original purchase time shown on your booking confirmation or payment receipt. If you reach voicemail, your request will be treated as timely if the voicemail is received within the 24-hour window and includes your name, booking email, phone number, trip date, and order number if available.

Bookings made within 24 hours of the scheduled departure time are not eligible for cancellation, refund, or credit.

Eligible refunds will be issued to the original payment method within 5–10 business days after approval. Actual posting time may depend on your bank, card issuer, or payment processor.

After the 24-hour refund window has expired, all sales are final unless QuackTrips cancels the trip and does not provide substitute transportation or another remedy expressly stated in these Terms.

No refunds, credits, exchanges, or transfers are provided for customer cancellations after the eligible refund window, missed departures, late arrivals, arriving at the wrong pickup stop, failure to board, failure to re-board after the game, change of plans, illness, weather, traffic, parking issues, rideshare delays, venue delays, dissatisfaction with the game or event, removal for misconduct, intoxication, denied boarding, or failure to comply with these Terms.

If QuackTrips cancels a trip entirely and does not provide substitute transportation or a reasonable alternative, eligible customers will receive a refund of the amount paid directly to QuackTrips for the affected transportation booking.

QuackTrips is not responsible for third-party costs, including lodging, flights, rideshare, parking, meals, merchandise, missed work, or other incidental or consequential expenses.

10. QuackTrips Cancellations and Operational Changes

QuackTrips may cancel, postpone, reroute, modify, consolidate, or substitute a trip when necessary due to low enrollment, vehicle availability, driver availability, vendor issues, safety concerns, weather, road closures, event cancellation, event postponement, governmental action, law enforcement instructions, mechanical issues, force majeure events, or other operational needs.

If QuackTrips cancels a trip entirely and does not provide substitute transportation or a reasonable alternative, our responsibility will be limited to the amount you paid directly to QuackTrips for the affected transportation booking.

QuackTrips is not responsible for third-party costs, including lodging, flights, rideshare, meals, merchandise, parking, missed work, or other incidental or consequential expenses.

If a game or event is postponed, rescheduled, delayed, relocated, played without fans, or otherwise modified by the event organizer, venue, team, conference, university, broadcaster, government, or other third party, QuackTrips may, in its discretion, adjust the trip schedule, provide transportation for the new date if operationally feasible, offer a credit, or cancel the trip subject to these Terms.

11. Event Admission

Your QuackTrips booking is for transportation and trip experiences only. It does not include admission to any game, event, or venue.

You are responsible for arranging your own event admission and for complying with all venue and event entry requirements, including security policies, bag policies, and prohibited-item rules.

QuackTrips is not responsible for venue entry issues, event rules, security or admission policies, or your ability to enter any venue or event. Transportation and event admission are separate; an issue with your admission does not entitle you to a refund of your transportation booking.

12. Add-Ons, Amenities, Food, and Non-Alcoholic Beverages

Trip amenities, snack boxes, drinks, fan essentials, lunch options, entertainment, and other add-ons may vary by trip and are subject to availability. Images and descriptions are examples only and may not reflect the exact items provided.

We may substitute items of equal or greater general value when necessary due to availability, supplier issues, safety, food restrictions, or operational needs.

Customers are responsible for notifying us of allergies, dietary restrictions, medical needs, or accessibility-related requirements during checkout. We cannot guarantee that food, drinks, packaging, vehicles, or vendor facilities are free of allergens or cross-contact.

Complimentary beverages provided by QuackTrips, if any, are non-alcoholic unless expressly stated otherwise and legally authorized.

13. Limited Outside Beverages

QuackTrips may allow limited outside beverages on certain trips, subject to applicable law, transportation provider rules, venue rules, safety requirements, and QuackTrips policies.

QuackTrips does not sell alcohol. QuackTrips does not serve, furnish, distribute, or provide alcoholic beverages to passengers. Any outside beverage brought by a passenger is the sole responsibility of that passenger.

Outside beverages are limited to a maximum of two canned beverages per guest. All outside beverages must be commercially sealed and unopened at the time of boarding. No glass containers, flasks, liquor bottles, mixed-drink containers, open cups, unsealed containers, kegs, drinking-game equipment, or loose alcohol containers are permitted.

If an outside beverage contains alcohol, the passenger possessing it must be at least 21 years old and must present valid government-issued photo identification upon request. QuackTrips reserves the right to check identification before boarding, during the trip, at any stop, before stadium arrival, or before return transportation.

No passenger under 21 may possess, open, handle, or consume alcohol. Passengers may not provide alcohol to any person under 21. Any violation of this rule may result in denied boarding, denied re-boarding, removal from the trip, refusal of further transportation, and/or referral to law enforcement or venue security.

All outside beverages must be disposed of before deboarding at the stadium or event destination. Outside beverages may not be left, stored, saved, held, or secured on the bus during the game or event. QuackTrips is not responsible for storing, safeguarding, returning, replacing, or reimbursing any outside beverage.

No outside beverages may be brought back onto the bus after the game or event. No outside beverages may be consumed on the return trip. Only beverages provided or expressly permitted by QuackTrips for the return trip, if any, may be consumed onboard after the game or event.

Passengers must comply with all applicable alcohol laws, open-container laws, motor coach rules, stadium and venue policies, and instructions from QuackTrips staff, the driver, the transportation provider, law enforcement, and venue personnel.

QuackTrips may deny boarding, deny re-boarding, remove, or refuse further transportation to any passenger who appears intoxicated, impaired, disruptive, unsafe, abusive, threatening, noncompliant, or unable to follow instructions.

If a passenger returns from the game or event and appears intoxicated, impaired, or otherwise unsafe to transport, QuackTrips may deny re-boarding and will have no obligation to provide return transportation, alternative transportation, rideshare reimbursement, hotel reimbursement, refund, credit, or other compensation.

Passengers are responsible for arranging their own transportation if they are denied boarding or re-boarding due to intoxication, impairment, misconduct, failure to follow instructions, or violation of these Terms.

QuackTrips may dispose of, refuse, or require removal of any prohibited beverage or container. QuackTrips may also deny boarding or re-boarding to any passenger who refuses inspection, refuses to show ID, exceeds the beverage limit, brings prohibited containers, attempts to leave outside beverages on the bus, attempts to bring outside beverages back onto the bus after the game or event, or violates these outside beverage rules.

Passengers are responsible for any damage, cleaning costs, fines, penalties, claims, losses, or expenses caused by their beverages, alcohol-related conduct, intoxication, or misconduct.

14. Passenger Conduct and Safety Rules

Passengers must behave respectfully and safely at all times. Prohibited conduct includes harassment, threats, fighting, vandalism, smoking, vaping where prohibited, illegal drug use, disorderly conduct, unsafe behavior, refusal to follow instructions, interfering with the driver or staff, damaging property, or creating a risk to passengers, staff, the driver, the vehicle, the public, or the trip.

QuackTrips may deny boarding, deny re-boarding, remove, or refuse further transportation to any passenger who violates these Terms or whose conduct creates a safety, legal, operational, or customer-service concern.

Passengers removed or denied transportation due to misconduct, intoxication, impairment, or violation of these Terms are not eligible for refund, credit, alternative transportation, rideshare reimbursement, hotel reimbursement, or other compensation.

Passengers are responsible for any damage, cleaning costs, fines, penalties, claims, losses, or expenses caused by their conduct or by members of their party.

15. Accessibility and ADA Accommodations

QuackTrips is committed to providing accessible service and reasonable accommodations consistent with applicable law.

Customers should provide accessibility details during checkout, including whether any passenger uses a wheelchair or mobility device that must be secured to the coach floor, requires lift access, travels with a service animal, or needs other boarding assistance.

For online bookings, accessibility details should be provided at least 48 hours before the scheduled kickoff time when possible so we can coordinate the correct vehicle and boarding plan. If the game is within 48 hours of kickoff, please call us before completing your booking so we can confirm accessible coach availability and assist you directly.

Requests made with less than 48 hours’ notice will still be reviewed, and we will make reasonable efforts to accommodate them where feasible.

Accessible securement spaces may be limited and must be used by passengers who require securement of a wheelchair or mobility device to the coach floor. If no secured wheelchair space remains available for a particular trip, the website may direct you to call us for assistance.

Service animals trained to perform work or tasks for a person with a disability are permitted as required by law. Pets, emotional support animals, comfort animals, and companion animals may be restricted unless required by applicable law.

Passengers using mobility devices are responsible for providing accurate information about the device, including whether it must be secured to the vehicle floor. Transportation may be denied if a device or situation cannot be accommodated safely under legitimate safety requirements.

16. Luggage, Bags, Personal Items, and Prohibited Items

Passengers are responsible for their own personal belongings. QuackTrips is not responsible for lost, stolen, damaged, misplaced, or unattended items.

Bag policies may vary based on the vehicle, venue, event, or trip. Stadiums and venues may enforce clear-bag policies, size limits, prohibited-item rules, and security screening. You are responsible for complying with all venue and event rules.

Prohibited items may include weapons, illegal drugs, hazardous materials, glass containers, fireworks, explosives, drones, large coolers, oversized bags, and any item prohibited by law, the carrier, venue, or QuackTrips.

We may inspect, refuse, dispose of, or require removal of items when necessary for safety, legal compliance, or operational reasons.

17. Safety, Assumption of Risk, and Passenger Responsibility

Travel, transportation, large events, sporting events, parking areas, roadways, loading zones, and group activities involve inherent risks. These risks may include traffic accidents, slips and falls, crowd activity, weather exposure, delays, illness, criminal acts by third parties, vehicle movement, boarding and exiting risks, intoxicated persons, road conditions, and other foreseeable or unforeseeable hazards.

By booking or participating in a trip, you acknowledge and accept these risks for yourself and for any passengers in your party.

You agree to follow all instructions from QuackTrips staff, guides, drivers, transportation providers, venue personnel, law enforcement, and emergency personnel.

You are responsible for your own health, safety, conduct, belongings, medications, mobility needs, and ability to participate in the trip.

18. Third-Party Transportation Providers and Vendors

QuackTrips may contract with third-party transportation companies, motor coach operators, drivers, venues, restaurants, technology providers, payment processors, parking operators, hotels, transit agencies, and other vendors.

Third-party vendors are independent contractors and are not employees or agents of QuackTrips unless expressly stated otherwise.

Certain services may be subject to additional third-party terms, rules, waivers, policies, or restrictions. QuackTrips is not responsible for acts, omissions, delays, failures, negligence, policies, or restrictions of third-party providers except to the extent required by law.

19. Website Information and Availability

We try to keep website information accurate and current, but we do not guarantee that all information is complete, error-free, or up to date at all times.

Prices, schedules, routes, pickup locations, amenities, vehicle types, availability, and trip details may change without notice before booking. Once you book, we will make reasonable efforts to notify you of material changes affecting your trip.

We may modify, suspend, or discontinue any part of the website or booking platform at any time.

20. Contact Information, Trip Notifications, Texts, and Emails

You are responsible for providing accurate and current contact information during checkout.

By providing your mobile number and email address, you agree that QuackTrips may send you booking-related and transactional messages about your trip, including confirmations, receipts, pickup details, schedule changes, delay notices, reminders, accessibility coordination, post-game departure updates, customer service messages, and safety-related information.

Message and data rates may apply. Text message frequency may vary based on your booking and trip activity. Reply STOP to opt out of texts or HELP for help. Opting out of texts may limit our ability to send real-time trip updates.

Transactional or booking-related messages are not promotional marketing. You may receive necessary booking-related emails even if you do not opt in to promotional emails.

Promotional text messages are optional. You will receive promotional texts only if you separately agree to receive them or otherwise provide legally valid consent. Consent to promotional texts is not required to purchase.

Promotional emails are optional. You may unsubscribe from promotional emails at any time by using the unsubscribe link or contacting us.

We may retain records of your consent, including the date, time, IP address, phone number, email address, consent language shown, checkbox selection, and booking details.

21. Privacy

Your use of our website and services is also governed by our Privacy Policy. The Privacy Policy explains how we collect, use, disclose, and protect personal information.

By using our website or services, you agree to our Privacy Policy.

22. Photos, Video, and Marketing Content

QuackTrips may photograph or record general trip activity, vehicles, amenities, pickup areas, and group experiences for marketing, social media, operational, training, or promotional purposes.

We will make reasonable efforts not to use a close-up, clearly identifiable image of a customer as the primary subject of an advertisement without consent where legally required.

You may not use QuackTrips’ name, logos, branding, website content, photographs, graphics, or marketing materials for commercial purposes without our prior written permission.

23. Intellectual Property

All website content, logos, graphics, designs, text, photographs, videos, icons, layouts, software, and other materials provided by QuackTrips are owned by or licensed to QuackTrips and are protected by applicable intellectual property laws.

You may use our website only for personal, non-commercial booking and informational purposes. You may not copy, reproduce, distribute, modify, scrape, reverse engineer, or exploit our website or content without our prior written permission.

24. Prohibited Website Use

You agree not to misuse the website or booking platform. Prohibited conduct includes attempting unauthorized access, interfering with website functionality, scraping data, submitting false information, using stolen payment methods, making fraudulent bookings, reselling bookings without permission, impersonating another person, or using the website for unlawful purposes.

We may cancel bookings, deny access, or take legal action if we suspect fraud, abuse, misuse, or violation of these Terms.

25. Payment Processing and Chargebacks

Payments may be processed by third-party payment processors. By submitting payment information, you authorize the charge for the booking and any selected add-ons.

If you initiate a chargeback for a valid purchase without first contacting us to resolve the issue, we reserve the right to dispute the chargeback, cancel current or future bookings, deny service, and provide relevant booking records, consent records, communications, and trip records to the payment processor or card network.

26. Limitation of Liability

To the maximum extent permitted by law, QuackTrips and its owners, members, managers, officers, employees, contractors, vendors, affiliates, and representatives will not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages, including lost profits, lost opportunities, missed events, emotional distress, inconvenience, lodging costs, airfare, rideshare costs, meals, parking costs, vehicle damage, towing costs, or other third-party expenses.

To the maximum extent permitted by law, our total liability for any claim related to a booking or trip will not exceed the amount you paid directly to QuackTrips for the affected booking.

Nothing in these Terms limits liability where such limitation is prohibited by law.

27. Indemnification

You agree to defend, indemnify, and hold harmless QuackTrips and its owners, members, managers, officers, employees, contractors, vendors, affiliates, and representatives from and against any claims, damages, losses, liabilities, fines, penalties, costs, or expenses, including reasonable attorneys’ fees, arising out of or related to:

• your violation of these Terms;
• your conduct or misconduct;
• your violation of law;
• your damage to property;
• your injury to another person;
• your misuse of the website;
• your booking for or actions of passengers in your party;
• your alcohol, substance, or prohibited-item related conduct;
• your use of a third-party pickup, drop-off, parking, hotel, or transit location; or
• your failure to follow instructions from QuackTrips, the driver, the transportation provider, law enforcement, venue personnel, or pickup-location personnel.

28. Force Majeure

QuackTrips will not be liable for delay, cancellation, modification, failure to perform, or inability to provide services caused by events beyond our reasonable control, including weather, traffic, accidents, road closures, fires, natural disasters, public health events, labor shortages, driver shortages, vehicle shortages, mechanical issues, utility failures, internet outages, payment processor issues, governmental action, law enforcement activity, terrorism, civil unrest, war, venue decisions, event cancellation, event postponement, or other force majeure events.

29. Governing Law and Venue

These Terms are governed by the laws of the State of Oregon, without regard to conflict-of-law principles.

Unless otherwise required by law, any dispute arising out of or related to these Terms, the website, a booking, or a trip will be brought in the state or federal courts located in Oregon, and you consent to the jurisdiction of those courts.

30. Changes to These Terms

We may update these Terms from time to time. The version posted on our website at the time of your booking will generally apply to that booking, unless a change is required by law or relates to safety, operations, or legal compliance.

Your continued use of the website or services after updated Terms are posted means you accept the updated Terms.

31. Severability

If any part of these Terms is found invalid, unlawful, or unenforceable, the remaining provisions will remain in effect to the maximum extent permitted by law.

32. Entire Agreement

These Terms, together with our Privacy Policy, Waiver & Release, checkout disclosures, booking confirmation, and trip-specific rules, form the entire agreement between you and QuackTrips regarding your use of our website, booking, and participation in a trip.

33. Contact Us

For questions about these Terms, your booking, accessibility needs, or trip details, contact us at: